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How to handle the recall |
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Customers have to discard affected ropes and have two options to get a new rope:
- Receive a voucher, go to a TEUFELBERGER dealer and choose a TEUFELBERGER product
- Receive an exact replacement from TEUFELBERGER depending on availability
Please find below some guidelines that should ease the process for you and your customers. Thank you for your cooperation.
>> Download PROCESS GUIDELINES
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