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TEUFELBERGER Tree Care - SAFETY NOTICE |
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Please note, this newsletter is an updated version with additional information. |
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| IMPORTANT SAFETY NOTICE |
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Stop using Braided Safety Blue® with slaice®, Arbor Elite with slaice® and pottsblitz with slaice®, CEclimb 12 with slaice®.
On September 17th, TEUFELBERGER was informed of an incident where one slaice on a Braided Safety Blue opened
while the rope was in use. Nobody was harmed. As a measure of precaution we decided to immediately inform our customers to stop using Braided Safety Blue®
with slaice®, Arbor Elite with slaice®, pottsblitz with slaice® and CEclimb 12 with slaice®.
The following products are affected:
Brand: TEUFELBERGER
Product name: Braided Safety Blue® with slaice® (Hi-Vee with slaice®, Ultra-Vee with slaice®, T-Vee with slaice®), Arbor Elite with slaice® and pottsblitz with slaice®, CEclimb 12 with slaice®
Colour: any
Date of production: January 2014 – September 2019
Serial number: 2014-xxxxxx to 19/09-yyy
Reason: Potential malfunction of the rope termination
Please find the complete information here to download
>> SAFETY NOTICE
Please find the FAQs here to download
>> Frequently Asked Questions (FAQ)
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| How to handle the recall |
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Customers have to discard affected ropes and have two options to get a new rope:
- Receive a voucher, go to a TEUFELBERGER dealer and choose a TEUFELBERGER product
- Receive an exact replacement from TEUFELBERGER depending on availability
Please find below some guidelines that should ease the process for you and your customers. Thank you for your cooperation.
>> Download PROCESS GUIDELINES
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